Refund & Cancellation Policy

CSC Nizampur · Digital Services & Online Application Centre

This policy applies to payments made for services offered through CSC Nizampur.

Digital Services

For services completed entirely through digital processing, online submission or digital assistance, payments are generally non-refundable once service processing has started.

Semi-Digital / Physical Delivery Services

For services that include digital processing plus printing or physical delivery, a partial refund may be considered if cancellation is requested before completion. Any eligible refund may be reduced by work already completed and applicable processing, printing or delivery costs.

Payment Failure / Duplicate Payment

If a customer's account is debited but payment is not confirmed in our system, the transaction will be verified and, where applicable, refunded through the original payment method. Duplicate payments should be reported with the Application ID and transaction references.

Cancellation Requests

Please provide the Application ID, registered mobile number and payment reference, if available.

Refund Processing

Approved refunds will be initiated through the applicable payment/refund process. The time for the amount to reflect may depend on the payment gateway, bank or payment method.

Non-Refundable Situations

Refunds may not be available where the digital service has already been substantially completed, an application has already been submitted/processed, or additional work resulted from incorrect or incomplete customer information.